ALL SALES ARE FINAL
 RETURN POLICY

Return Policy

We want you to feel comfortable purchasing  with us ...

To make an exchange or return, simply e-mail us  for a Return Authorization Number & Address for Returns::

An online receipt or packing slip dated within 1 Years is required for all returns.

Please note that We will accept returns only after a return merchandise authorization has been obtained by phone or email.  Items must be unopened, new, unused in original packaging.

Shipping and handling charges cannot be refunded when returning items.  All items must be returned only via Freight Service, UPS, FEDex, Dhl etc.

Some items cannot be returned if opened.

All returns or exchanges will be needed to return to manufacturer.

 
Contact Us by Email for easiest returns.

 

Email TheRugsFactory@aol.com
Available 24 hours a day, 7 days a week